Your full satisfaction with purchased products is very important for us. So we offer you 10 Days Return and Exchange Warranty - free return or exchange of any unopened and unused product within 10 days from the date of product purchase taking into account hygienic and healthcare limitations mentioned below.

For defective products we are giving different Defective Product Warranty Periods depending on the brand, please check warranty periods for different brands at the bottom of this page.

10 Days Return and Exchange Warranty

10 days return and exchange warranty is applied only to products in their original unopened packaging with all labels and tags attached (except for defective products) within 10 days from the date of product purchase for free.

Only one return or exchange is allowed and the customer is responsible for all return delivery costs.

Please fill in the Contact Us form with your comments about the issue.

IMPORTANT: Due to hygienic and healthcare reasons the following products cannot be returned or exchanged:

1. All products wearing over the genital area (lingerie, strap-ons etc)

2. Hosiery

3. Personal care products

4. Male and female adult toys contacting genital area unless they are in the intact and completely sealed package

Defective Product Warranty

Products are considered as defective if a manufacturing defect occurred within warranty period (please check warranty periods for different brands at the bottom of this page). Note that products damaged as a result of misuse or man-made damage, wear and tear are not considered to be defective.

We are responsible for all return delivery costs of defective products.

Please fill in the Contact Us form with your comments about the issue.

Defective Products Warranty Periods:

12 months starting from the product purchase date for the following brands: Lelo, We-Vibe, Fun Factory, PicoBong, Swan, Mae B, Nomi Tang, Njoy, Feelztoys, Manzzztoys, Monkey Spanker, Leaf, Lux, Palmpower, Sqweel, Nexus.

3 months from the product purchase for all other brands.

NOTE: In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.

Product Certificates

Kokos   Pjur   Hot   Svakom   Loewie   Fun Toys
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